Last Updated: 25/09/2025

1. Introduction

This Privacy Policy explains how New Hope IVF Center (“we,” “us,” or “our”) collects, uses, protects, and handles your Personally Identifiable Information (PII) and Sensitive Personal Data or Information (SPDI) in accordance with Indian laws. We are committed to protecting the privacy and confidentiality of your personal and health-related data.

By using our website, services, or providing us with your personal information, you consent to the practices described in this policy.

2. Information We Collect

We collect various types of information from and about you to provide our services and manage our business operations. This includes:

• Personal Identification Data: Name, date of birth, nationality, passport or ID number, and contact details (address, phone number, email address).

• Medical and Health Information: Medical history, test results, treatment records, physiological and mental health conditions, and other data necessary for fertility treatment and related medical services.

• Financial Data: Payment details, billing information, and transaction records for service and billing purposes.

• Communication Data: Information you provide when you communicate with us via our website, email, phone, or in person.

• Website Usage Data: We may collect non-personal information such as your IP address, browser type, and pages visited on our website to improve our services and user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide fertility treatments and related medical services.

• To communicate with you regarding appointments, treatment plans, and updates.

• To process payments and manage billing.

• To comply with legal and regulatory obligations as required by Indian law.

• For internal administrative, research, and audit purposes to improve our services (using anonymized data where possible).

• To respond to your inquiries and requests.

4. How We Protect Your Information

We take reasonable security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our measures include:

• Physical, technical, and administrative safeguards.

• Data encryption and secure storage systems.

• Strict access controls and confidentiality agreements for all staff.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Sharing Your Information

We will not sell, rent, or trade your personal information. We may share your data with trusted third parties only when necessary to provide our services or as required by law. This may include:

• Other medical professionals, laboratories, and diagnostic centers directly involved in your treatment.

• Payment processors for billing purposes.

• Government authorities or law enforcement when legally required.

We ensure that all third parties we work with are bound by strict confidentiality and data protection agreements.

6. Your Rights

Under Indian law, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Ask for corrections to any inaccurate or incomplete information.

• Consent: Withdraw your consent for data processing at any time, subject to legal and contractual obligations.

To exercise these rights, please contact our Data Protection Officer at the contact information provided below.

7. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

New Hope IVF Center
22/2, Yeshwant Niwas Rd, Above HDFC Bank, Opp. Rani Sati Gate, Shivaji Nagar, Indore, Madhya Pradesh 452003
Email: newhope@uspl.org.in
Phone: +91-9522200466 / 1800-121-5581